Complete Care In-Office Staff Training

Course Description

The purpose of this program is to provide you and your dental team with the skills needed to properly implement complete dentistry in your practice, thereby creating lasting relationships with both patients and co-workers. Offering a one-of-a-kind customizable approach, this course allows you to work directly with the instructor to choose the specific agenda topics that address your office’s unique needs. From new patient consults to a review of your own processes and procedures, this course offers a wealth of options and advantages for your unique learning solution, leaving your staff with the technical and conversational skills needed to implement complete dentistry and make your practice thrive.

What You Will Learn:

As a result of this program participants will learn any combination of the following:

An overview of the masticatory system
Proper procedure for a new patient consult, including how to convert initial patient phone calls into appointments and how to address any patient concerns
An analysis of office systems to ensure both patient and staff member needs are being met in the best manner
How to present segmented treatment plans to patients in need of a lightened financial burden
How to properly schedule appointments throughout the day to ensure both patient and doctor are provided a sufficient amount of time
The need to understand each patient’s listening and communication style, allowing your staff to communicate effectively with all patients
The skills needed to use a digital camera to shoot a full set of diagnostic digital photographs
How to ensure records are kept properly and legally
How to conduct team meetings to ensure all staff members are on the same page
An emphasis on providing a “patient-first approach” to dentistry by ensuring the entire experience is pleasant from start to finish

Class hours:

2 days:
day one – 1:00–5:00 p.m.

day two – 8:00 a.m.–4:00 p.m.

Location:

Onsite at your office

Date:

Instructor:

Shannon Pace, DAII

Target Audience:

Staff members of Dawson Academy Alumni

Cost:

$4,500